Returns & Exchanges
At 39&Lo, we want you to love every piece you purchase. As a small independent clothing brand, many of our designs are produced specifically for each order.
We understand that sometimes a size or style may not be quite right, and we’re happy to help.
Returns & Store Credit
We accept return requests for eligible merchandise within 14 days of delivery.
Approved returns are issued as store credit for the original purchase price of the returned merchandise. We do not offer refunds to the original payment method for standard returns.
To be eligible, items must be:
Unworn, unwashed, and unused.
In their original condition.
Free of stains, odors, makeup, or damage.
Accompanied by proof of purchase.
Original shipping charges are nonrefundable.
Exchanges
Need a different size or color? We’re happy to help!
Exchange requests must be submitted within 14 days of delivery and are subject to product availability.
If your preferred size or color is unavailable, store credit may be issued instead.
Please note that exchanges may require additional production and shipping time.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Include your order number, a brief description of the issue, and photographs of the item.
We will review your request and arrange an appropriate resolution, which may include a replacement or refund at no additional cost to you.
Non-Returnable Items
The following items are not eligible for standard returns or exchanges:
Final-sale merchandise.
Gift cards.
Personalized or custom-designed items.
Items that have been worn, washed, altered, or damaged after delivery.
This does not affect any rights provided by applicable consumer protection laws.
Return Shipping
Customers are responsible for return shipping costs associated with standard returns and exchanges.
If an item arrives damaged, defective, or incorrect, 39&Lo will cover the reasonable shipping costs necessary to resolve the issue.
We recommend using a trackable shipping method, as we cannot guarantee receipt of packages lost in transit.
Please do not return merchandise without first receiving return authorization and instructions.
Order Changes & Cancellations
Because many of our items are made to order, production may begin shortly after your purchase.
If you need to modify or cancel an order, please contact us as soon as possible.
Once production has begun, changes or cancellations may not be possible.
How to Request a Return or Exchange
To request a return or exchange, please visit our Contact Us page.
Include your order number, the item purchased, and the reason for your request.
Once your request has been reviewed, we will provide instructions for the next steps.
Approved store credit will be issued after the returned merchandise has been received and inspected.
All returns and exchanges are subject to the guidelines outlined above. Nothing in this policy limits rights provided by applicable law.
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39&Lo
Thoughtfully designed. Meaningfully worn.