PRIVACY POLICY
Effective Date: October 25, 2026
At 39&Lo, we value your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, subscribe to our communications, or interact with our services.
By using our website, you acknowledge the practices described in this policy.
1. INFORMATION WE COLLECT
When you visit or make a purchase from 39&Lo, we may collect certain personal information, including:
Name
Email address
Billing and shipping addresses
Phone number, when provided
Order and purchase history
Payment-related information
Customer service inquiries and correspondence
Website usage information
We may also automatically collect technical information, such as your IP address, browser type, device information, and interactions with our website.
Payment transactions are processed through third-party payment providers. We do not intentionally collect or store complete payment card numbers on our own systems.
2. HOW WE USE YOUR INFORMATION
We use the information collected to:
Process and fulfill purchases.
Communicate order confirmations and shipping updates.
Respond to customer service inquiries.
Manage returns, exchanges, and store credits.
Improve our website, products, and shopping experience.
Detect and prevent fraudulent transactions.
Maintain business records and comply with legal obligations.
Send promotional communications when you have subscribed or otherwise permitted us to do so.
We do not sell customer email lists to third-party marketers.
3. ORDER FULFILLMENT & THIRD-PARTY SERVICES
To operate our online store, we work with trusted third-party service providers.
These may include:
Squarespace: Our website and e-commerce platform, which supports online transactions, customer communications, and website functionality.
Tapstitch: Our apparel production and fulfillment provider, which may receive necessary order and shipping information to produce and deliver purchased merchandise.
Payment Processors: Secure third-party providers that process customer payments.
Shipping Providers: Delivery services that require shipping information to transport and deliver orders.
Email Marketing Services: Providers that assist with subscriber communications and promotional updates.
We share personal information with these providers only as reasonably necessary to operate our business and deliver requested services.
Our service providers may process information in locations outside your state or country.
4. EMAIL COMMUNICATIONS & CLUB 39
When you subscribe to Club 39 or our mailing list, we may use your email address to send:
New collection announcements
Product launches
Exclusive offers
Brand news and updates
You may unsubscribe from promotional emails at any time by selecting the unsubscribe link included in our communications.
Unsubscribing from marketing emails will not prevent you from receiving necessary transactional communications regarding your orders.
5. COOKIES & WEBSITE ANALYTICS
Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand visitor activity, and improve the shopping experience.
Depending on the services enabled, cookies may also support marketing and advertising activities.
You may manage certain cookie preferences through your browser settings or any cookie controls provided on our website.
Disabling certain cookies may affect website functionality.
6. HOW WE PROTECT YOUR INFORMATION
We take reasonable measures to help protect personal information from unauthorized access, misuse, alteration, or disclosure.
Our website operates through third-party platforms that provide security features designed to protect customer information and online transactions.
However, no method of electronic transmission or storage can be guaranteed completely secure.
7. HOW LONG WE RETAIN INFORMATION
We retain personal information only for as long as reasonably necessary to fulfill orders, provide customer service, maintain business records, resolve disputes, and comply with applicable legal obligations.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
8. YOUR PRIVACY RIGHTS
Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.
These may include the right to:
Request access to personal information we maintain about you.
Request correction of inaccurate information.
Request deletion of eligible personal information.
Withdraw consent to certain communications.
Opt out of certain uses or disclosures of personal information.
Some requests may be subject to legal exceptions, including requirements to maintain transaction records.
To submit a privacy-related request, please contact us through our website’s Contact Us page.
We will review and respond to requests in accordance with applicable law.
9. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites or social media platforms.
39&Lo is not responsible for the privacy practices, content, or security of websites operated by third parties.
We encourage visitors to review the privacy policies of any external websites they access.
10. CHILDREN’S PRIVACY
Our website is intended for a general adult audience and is not directed toward children under the age of 13.
We do not knowingly collect personal information directly from children under 13.
If we become aware that personal information has been collected from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.
11. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes in our business practices, technology, legal requirements, or services.
Any updates will be posted on this page with a revised effective date.
We encourage customers to review this policy occasionally.
12. CONTACT US
If you have questions about this Privacy Policy or how your personal information is handled, please contact us through the Contact Us page on our website.
39&Lo
Independent Apparel & Lifestyle Brand
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39&Lo
Thoughtfully designed. Meaningfully worn.